Q. Do you guys require a deposit for your rental equipment?
Yes, We ask for a deposit to reserve your event.
Q. May I cancel or reschedule my reservation?
A. Sure, please inform us (72) hours before your scheduled delivery so that you may reschedule. We understand things may occur so we allow rescheduling to be done as long as it is (72) hours before scheduled delivery time. If we are not notified before the 72 hr. period than order is only placed as cancelled and Deposit becomes forfeited. If you decide to move the date after you 72 hr. period has passed you can simply place another order and make another reservation deposit to where then you will once again be placed on calendar with your new order date. All deposits are non-refundable. Please understand that once you have placed a deposit your items are then placed under reserved and become unavailable for the public to select for rental that day. This is why we keep deposits on cancellations.
Q. What forms of payment do you accept?
A. We accept cash, credit cards, and debit cards. We accept Visa, Master Card .Discover,AMEX
Q. Will you accept a check?
A. We only accept company checks from corporations, government agencies, schools, churches, and non-profit organizations.
Q. Do you allow pick up for your inflatables?
A. No, our inflatables are 250 to 450lbs. We cannot allow any pick-up due to safety reasons. We set up and breakdown to keep all customers safe.
Q. How many kids can jump in the inflatable at one time?
A. This information varies depending on the bounce or Slide you are planning to rent. Call us and let us know. Before leaving the site of the event one of our guys will explain the limitations and function of each equipment rented.
Q. Can we jump barefoot in the inflatable castle?
A. No, all jumpers must have on a clean pair of socks. No shoes, sandals, or sneakers are to be worn in the unit.
Q. What surfaces can you put the inflatable on?
A. Grass, cement, gym floor, and driveways. Please make sure all set up areas are free of rocks, sticks and any other sharp object that may puncture the unit.
Q. Can adults jump in the inflatables too?
A. Sure, 2-3 adults at a time; and NEVER with children. Jumping with children can cause SERIOUS injury.
Q. Who should supervise the children?
A. A responsible adult must watch the children at all times. Children should not be left alone to supervise themselves.
Q. Are your inflatables clean?
A. Yes, we clean and sanitize our inflatables after each event. Each of our inflatable bouncers, Concessions machines, and games are cleaned and sanitized after each event for your safety.The health and safety of our clients is our number one concern. This is the reason why we have extensive cleaning and safety checks once the equipment is delivered back to our location.